Frequently Asked Questions
HOW TO ORDER?
- Browse our catalogue
- Click Add To Cart for the items you want to purchase
- Click the Checkout button
- Fill out the Order Form
- Head over to your email to review your order summary
- Settle payment within 2 business days
- Once settled, please send your proof of payment here
ARE THE PHOTOS POSTED ACTUAL PHOTOS?
- Yes, all photos posted are actual photos. Although sometimes the editing/ lighting can affect the color of the item. It is best to contact us first if you want to make sure of the color so we can send you more photos for reference.
|DESTINATION||COURIER||FEE||ESTIMATED TIME OF ARRIVAL|
|Metro Manila||Shippo||₱80||1 to 3 business days|
|Metro Manila (COD)||
|₱120||1 to 3 business days|
|Metro Manila||GRAB EXPRESS/ Lalamove/ Angkas||depending on your location||Same day delivery|
1 to 4 business days
1 to 2 days
*Free standard shipping for orders ₱3000 and above
*We ship orders 1 business day after payment is settled/ confirmed. Monday to Saturday only.
*Please expect a delay in delivery during holidays, sale events and bad weather.
TRACKING OF ORDERS:
- Tracking numbers will be sent via an automated email or SMS within 24 hours of dispatch
- Bank Deposit/ Wire Transfer: BDO, BPI and Metrobank
- Pera Padala Centers: Palawan, LBC and Cebuana Lhuillier
- Cash on Delivery (Metro Manila only)
- Credit/ Debit Card
RETURN & EXCHANGE:
- We do not allow refunds, however, we do accept EXCHANGING of items as long as it is within 7 days of purchase.
- Exchanged item must be in equal or greater value. No refund will be issued.
- By exchanging an item, additional delivery fees will be shouldered by the customer.
- If the item is not returned to us within 7 days of purchase, it will no longer be accommodated.
- Items bought during sale events cannot be exchanged.
- To exchange an item, please send an email to firstname.lastname@example.org
- If you received a damaged item, please contact us immediately and we'll have it replaced with the same style.