Frequently Asked Questions
HOW TO ORDER?
- Browse our catalogue
- Click Add To Cart for the items you want to purchase
- Click the Checkout button
- Fill out the Order Form
- Head over to your email to review your order summary
- Settle payment within 2 business days
- Once settled, please send your proof of payment here
|DESTINATION||COURIER||FEE||ESTIMATED TIME OF ARRIVAL|
|Metro Manila||Dash Delivery||₱60||1 to 3 business days|
|Metro Manila (COD)||
|₱120||1 to 3 business days|
|Metro Manila||GRAB EXPRESS/ Lalamove/ Angkas||depending on your location||Same day delivery|
|1 to 4 business days|
*Free standard shipping for orders ₱3000 and above
*We ship orders a day after payment is settled
TRACKING OF ORDERS:
- Tracking numbers will be sent via an automated email or SMS within 24 hours
- Bank Deposits/ Online Transfer: BDO and BPI
- Remittance Centers: Palawan, LBC and Cebuana Lhuillier
- Cash on Delivery (Metro Manila only)
- Credit Card
RETURN & EXCHANGE:
- We do not allow refunds, however, we do accept EXCHANGING of items as long as it is within 7 days of purchase.
- By returning an item, additional delivery fees will be shouldered by the customer.
- We have the right to deny item exchange if the item is not returned on its original condition.
- Please contact us at firstname.lastname@example.org if you want to exchange an item.