Frequently Asked Questions
HOW TO ORDER?
- Browse our catalogue
- Click Add To Cart for the items you want to purchase
- Click the Checkout button
- Fill out the Order Form
- Head over to your email to review your order summary
- Settle payment within 2 business days
- Once settled, please send your proof of payment here
|DESTINATION||COURIER||FEE||ESTIMATED TIME OF ARRIVAL|
|Metro Manila||Shippo||₱95||1 to 3 business days|
|Metro Manila (COD)||
|₱120||1 to 3 business days|
|Metro Manila||GRAB EXPRESS/ Lalamove/ Angkas||depending on your location||Same day delivery|
1 to 4 business days
1 to 2 days
*Free standard shipping for orders ₱3000 and above
*We ship orders 1 business day after payment is settled. Monday to Saturday only.
*Please expect a delay in delivery during holidays, sale events and bad weather.
TRACKING OF ORDERS:
- Tracking numbers will be sent via an automated email or SMS within 24 hours of dispatch
- Bank Deposit/ Wire Transfer: BDO, BPI and Metrobank
- Pera Padala Centers: Palawan, LBC and Cebuana Lhuillier
- Cash on Delivery (Metro Manila only)
- Credit/ Debit Card
RETURN & EXCHANGE:
- We do not allow refunds, however, we do accept EXCHANGING of items as long as it is within 7 days of purchase.
- Exchanged item must be in equal or greater value. No refund will be issued.
- By exchanging an item, additional delivery fees will be shouldered by the customer.
- If the item is not returned to us within 7 days of purchase, it will no longer be accommodated.
- Items bought during sale events cannot be exchanged.
- To exchange an item, please send an email to email@example.com
- If you received a damaged item, please contact us immediately and we'll have it replaced with the same style.