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Frequently Asked Questions

HOW TO ORDER?

  • Browse our catalogue
  • Click Add To Cart for the items you want to purchase
  • Click the Checkout button
  • Fill out the Order Form
  • Head over to your email to review your order summary
  • Settle payment within 2 business days
  • Once settled, please send your proof of payment here

 

SHIPMENT:

DESTINATION COURIER FEE ESTIMATED TIME OF ARRIVAL
Metro Manila Dash Delivery ₱60 1 to 3 business days 
Metro Manila (COD)

Dash Delivery

₱120 1 to 3 business days 
Metro Manila GRAB EXPRESS/ Lalamove/ Angkas depending on your location Same day delivery
Provincial JRS
180

1 to 4 business days

Provincial LBC
₱205

 1 to 2 days

*Free standard shipping for orders ₱3000 and above
*We ship orders 1 business day after payment is settled
*Please expect a delay in delivery during holidays, sale events and bad weather.

 

TRACKING OF ORDERS:

  • Tracking numbers will be sent via an automated email or SMS within 24 hours of dispatch

 

 PAYMENT OPTIONS:

  • Bank Deposit/ Wire Transfer: BDO, BPI and Metrobank
  • Pera Padala Centers: Palawan, LBC and Cebuana Lhuillier
  • Cash on Delivery (Metro Manila only)
  • PayPal 
  • Credit/ Debit Card

 

RETURN & EXCHANGE:

  • We do not allow refunds, however, we do accept EXCHANGING of items as long as it is within 7 days of purchase. 
  • Exchanged item must be in equal or greater value. No refund will be issued. 
  • By exchanging an item, additional delivery fees will be shouldered by the customer.
  • If the item is not returned to us within 7 days of purchase, it will no longer be accommodated. 
  • To exchange an item, please send an email to veraclothing@yahoo.com.ph
  • If you received a damaged item, please contact us immediately and we'll have it replaced with the same style. 

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